What are the work hours like? Many, many others obviously have no such restrictions. People (often the most loyal members) feel they have been scammed and they have got zero support from Mercari. What is the make and model of the Webcam you … Sixth, After the buyer has finished rating your service, you can evaluate the buyer. Poor shipping functionality for sellers, limited support, whatever I was still willing to work on here. Because, as you can see from quite a few comments in this thread, there are people who also have done everything right and yet got heavily punished by the system. Mercari I can vouch for has really shapes up it’s USA platform this year. Again Thank You so much 21.38k Pins • 6.85k Followers. I told them to go ahead and initiate the return and I would have the item authenticated for myself. But it is very difficult to believe because… As you can see from this thread alone, so many people have been scammed because of their dishonest (and often ugly) behavior. This is to make sure you won’t get ripped off. Your experience with Mercari is a good warning sign for other potential Mercari customers – Even in the end of 2019 the platform is not reliable and trustworthy. - Activate your coupons in the app and scan your digital Lidl Plus Card at the till to redeem and save money on your shop. If you have time, please read it. Hey, Cynthia. Your example is a good warning for them – don’t do that. People still get ripped off. They just write generic answers instead of solving issue, case by case. I already entered my correct postal code but it won't accept it. Because how can you trust them if they rip you off in a broad daylight? But the Refund unfortunately negates that for both sides. With those “new” sites… Well, sometimes people running them are honest and sincere but just because of lack of professionalism and experience they can make mistakes and then customers obviously complain. After you have restarted the device, then you will need to register your Google account onto the Google Play app. Fashion to toys. Brands. I hope it will help people. I like how upfront they are with their fee’s and shipping. Mercari has many queer and gender non-conforming employees. Lidl Plus is our new rewards app designed to give our customers discounts on the products they love. If you do not do that, then the app will not work at all. Truth be told, pretty much everything. Therefore, to give you some examples, here are some warning signs for you: …And thus hurt your otherwise impeccable buyer reputation (On eBay you cannot do that). Sell it. If so, Mercari App is one such online marketplaces that you may want to consider. Check our FAQ. Your email address will not be published. Or your money back. My business would make over one hundred % in profits along with honest and professional employees!!! It advertises itself as “a hassle-free and secure way to buy and sell items straight from your mobile device or tablet.”. However, once the Chat function was integrated, it seemed like they did not want to hear negative feedback about it and there was a complete disregard for agents who struggled with it. Mercari - Difficult to contact and resolve an issue. Their site work same as their app. As a result, its best two groups of people – honest buyers as well as legitimate sellers – fall victim to the system. Thank you for the feedback and your thoughts. Same with Amazon, small-time Seller. eBays new algorithm for determining sellers cases is completely broken and leaves the selling 100% exposed to fraud. I don’t know why there aren’t more people using this platform. My doubts were confirmed by the negative remarks I found about this subject while researching. Not only are the listings easy to search and the categories clear, but the buying process is even easier. Log in. Your money is perfectly safe until you greenlight the payment 2. The sellers were unresponsive after purchase and then refunded my money back days later. Mercari does seem to protect scammers. Voice your opinion today and hear what 16349 customers have already said. There actually is very few things things that can go wrong. They are not there for the costumers but to make profit. I have also bought over 1000 items there, as well. I did it as a test but was very nervous since the buyer had a po box. However, if the item was not as described, go through Mercari to initiate a return. Let me list some of the main problems of the Mercari App and see what you think! On eBay, I have had maybe 2 Seller scammers in a decade, their protection is 90% for Buyers. My updating was accepted but when I went back to my account, still the gmai there. It does have wonderful people working there, as well as amazing benefits. Now I get a second email from the seller via Mercari, she says please answer do you still want this or should I cancel? I put my customer service as a top priority and always keep my customers up to date regarding the status of their order but Mercari has locked out my ability to communicate with the buyers of these orders that are in transit. It’s about the attitude – how they treat their (often most loyal) members – both sellers and buyers. The seller does not receive any money until both the buyer and seller leave ratings. Their response was that it hadn’t been three days yet. Mercari is an app for your phone that lets you sell your items quick & easy. Beauty. Write a review. Well there you have it. Mercari has been extremely supportive through the COVID-19 work-from-home period, providing stipends and other accommodations. Everyone should do themselves a favor and stay away from Mercari. When I registered on Mercari about 10 days ago, I did not write my email address correctly. Maybe it’s time to close the door from outside? This thread here is full of frustrated and/or angry comments toward the Mercari App. Until now… There are still way too many complaints against them. What happened? Odd thing, she didn’t ship for 3 days, another fallacy w their system, and took 3 days to get to my box. The culture is laid back and fun--it wasn't always that way, but it is now. I like how they take fees up front (same 10% as eBay/no PayPal fees) as well. This person should be already familiar with the listing process and MUST BE IN THE U.S otherwise it will not work. Get paid. Useful. HI, Share. So far sellers on mercari either don’t understand it or don’t give a rat’s patootie….so far that is the case with ALL of them I have dealt with. This has been a harrowing experience and as soon as I received my item, hopefully the same item in the same brand new condition that I sent it in, I’m going to delete my account. The Mercari App review below tries to answer these (and other related) questions. I am glad to hear you found the Mercari app review helpful. It’s sickening to hear how they treat their customers. Any update on when this will be fixed? Why destroy Mercari reputation? Money Back Guarantee. Nope. Hi, Fernanda. Fortunately, you got your money back. Ever since Amazon started same day and next day shipping, waiting a week for something I bought online is a travesty, and I know I’m being ridiculous. And it was encouraging to read that Mercari responded and rushed to a rescue mission. No response. Thank you so much for your article on Mercari. I agree with you – it is theft. READ! It is so common with Mercari. Rights Reserved, You Are About to Contact PissedConsumer.com, Mercari The Best Shopping App Mobile Application. Mercari said they could do nothing because I didn’t respond within 24 hrs of package arriving – even though I said that I wasn’t here! We make it super easy to sell (or buy) almost anything. I did have one woman break an item and then send it back but mercari paid me out of their pocket for that so both buyer and seller are protected. Forget the expensive phones, shoes, designer labels, antiques, rare items. Balance can be manually applied during checkout. There are cases where other sellers refuse to do business with the buyer because of that one bad feedback: If you plan to sell or buy on Mercari, I highly recommend to at least scroll through the following complaints and feedback. Jun 19, 2019 - Explore Mercari - The Selling App's board "Apple", followed by 6848 people on Pinterest. I have used EBAY for over 15 years and even though they have ridiculous fees and are always making changes – still your best choice. If the buyer neglects to leave a rating in three days the funds are automatically released and a 5 star automatic rating is given to both buyer and seller. Yes, it is true that not all people (and not always) need the same day delivery. Only complaint I have is there is no one to speak to regarding selling/buying issues. They don’t care about anything except the commission they get from their sellers. But they clearly have not changed the way they treat their customers (both buyers and sellers). You have an awesome track record, to say the least. I then took out my cell phone which IS an Android and tried to set up an account……same BS with my email address was wrong. Mercari is basically your modern day thrift store and it definitely is worth it . Already thinking of quitting. Probe: Verify where the customer is not getting the alerts (pop up on the phone or no screenshots saved on the App) Troubleshooting Steps: If on the phone provide permission steps (Same for Android and IOS): 1. Then she says the end of July she will no longer be selling with them. Please do not use this selling app. Hi, DMP, and thank you for taking the time and sharing about your bad experience with Mercari. Not to mention she was seller of AG items. I just am a 100% pro-Mercari buyer and seller. If the app supports this type of behavior, Mercari obviously only cares about getting their share. The app works great and it's very simple to use. Bought maybe 8 items. In one day, I got 2 text messages and a voice mail from. Just use common sense & be smart when selling & buying! Until the app developer has fixed the problem, try using an older version of the app. She says that eBay, for example, in 90% of times favors buyers. Can you imagine! So far, so good! Therefore, I would like to ask – If Mercari is a sincere and honest platform now, have they compensated to all these victims? Annoyingly, that’s what Mercari is and how it operates. Useful. Fourth, once the buyer has received the item, he: Fifth, Only after the buyer has verified that he/she has received the item and it is as described, Mercari releases the payment to you (seller). Got all that? So click here now. Reply. Browse through Mercari’s Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. It’s been 3 days and the buyer has not even shipped my item back and I am concerned that I’m going to get scammed and my original item will not be returned. No screenshots saved on the app even though permission is set on the phone. Now that you have read the Mercari App review, I’m curious to know your thoughts about it. Sometimes it is almost like the matter of life and death. Hey, Hose, and thank you for your feedback. I’ve been selling for many, many years. 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